Serious issues with British Airways’ IT systems have led to tens of thousands of passengers having their plans interrupted, after all, flights from Gatwick and Heathrow were canceled.
Passengers described “disorderly” landscapes at the airports, with some criticizing BA for a deficiency of info.
The airline told passengers not to arrive at the airport and has apologized.
“We consider the main cause was a power supply problem.”
In a video statement he included:
Mr. Cruz said there were no signs the computer difficulties were the consequence of a cyber attack.
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The airline expected in order to run some long-haul inbound flights on Saturday, landing in London on Sunday, Mr. Cruz included.
The GMB union has proposed the failure might have been prevented, had the airline not outsourced its IT work.
BA refused the claim “We’d never endanger the integrity and protection of our IT systems”.
All passengers impacted by the failure – which coincides with the very first weekend of the half term holiday for several in the UK – is going to be offered the option of a refund or rescheduling.
Other airlines flying in and out of both airports are unaffected.
He told the BBC it was clearly one of the “most turbulent, badly organized days, that I’ve ever experienced in Britain”.
“The lack of communication all day was woeful. There wasn’t a single Tannoy announcement all day in the terminal, not a single member of staff came up to us,” he said.
“The only time I found out my flight was canceled was from the BBC News website.”
Flights were interrupted as by thousands